I have been a Fitness Inc member singe they originally opened 23 years ago. The gym is well run and very clean. The men's locker room always smells fresh. The staff is friendly and works very hard. My wife became ill, this year, and wanted to continue to go to the gym even though it was getting difficult for her as her health failed. Trevor and his staff did everything they could to help us get her into the gym and exercise. They truly care about their clientele.

I've never felt the need to leave a public review on a business before, let alone a negative one, but after my experience with this company in trying to cancel my membership, I feel like I have no choice. It's a shame, because the gym itself is excellent. However, the way Trevor handles cancellations is disturbing and unethical. To cancel a month-to-month membership with Fitness Inc, you either have to transfer your account to someone new, or provide proof that you've moved to a different city.

Every staff member I have ever encountered has been kind and helpful, the trainers are all so knowledgeable too. I’ve been a member now for almost 5 years through two pregnancies and whether I come five days a week or once every month or so I’m always greeted with the same exceptional level of customer service. Trevor is one of the most involved business owners I’ve ever known, he’s always chatting with someone and remembers an amazing amount of people by name. 10/10 gym. From an employee view

I have been a Fitness Inc member singe they originally opened 23 years ago. The gym is well run and very clean. The men's locker room always smells fresh. The staff is friendly and works very hard. My wife became ill, this year, and wanted to continue to go to the gym even though it was getting difficult for her as her health failed. Trevor and his staff did everything they could to help us get her into the gym and exercise. They truly care about their clientele.

I've never felt the need to leave a public review on a business before, let alone a negative one, but after my experience with this company in trying to cancel my membership, I feel like I have no choice. It's a shame, because the gym itself is excellent. However, the way Trevor handles cancellations is disturbing and unethical. To cancel a month-to-month membership with Fitness Inc, you either have to transfer your account to someone new, or provide proof that you've moved to a different city.

The gym itself is great, but the customer service is lacking. It's mostly staffed by teens, and when I called to ask about pricing, the female I spoke with was vague and didn’t offer any helpful details unless I asked specifically—like the fact that it was the last day for their $99-for-99-days promo. When I came in to sign up, another young staff member didn’t explain that she had already set up an account for me in the app or show me how to use it. I had to ask questions instead of her explain